1、 System inspection report service

1. Service Overview

To ensure the long-term stability of the user system, Hunan Kangbai Te can provide inspection services to detect and eliminate potential faults in advance, and to the greatest extent, avoid upgrading faults to the extent that they can affect the operation of users' business. Moreover, collecting system operation data through inspection can also provide management with data for architecture optimization, trend analysis, and other auxiliary decision-making.

Main content involved

Facilities and environment of computer rooms such as air conditioning, power supply, and access control

Infrastructure equipment and systems such as servers, storage systems, and network systems

Application platform software such as databases and middleware

Operation and maintenance platform software for backup, replication, and monitoring

Work that requires manual operation (replacing CDs, tapes, and cold starting servers)

2. Service Content

The main content of the inspection is:

Basic operation environment inspection, temperature and humidity inspection of the computer room, and equipment indicator light status

System operation status check, log collection and analysis, file system, memory, and network operation status check

Application system running status check, log collection and analysis, running status analysis check

Check for vulnerabilities and patches in corresponding hardware and software systems

By conducting inspections, users can have a comprehensive understanding of the operational status of their equipment and systems. Based on the data collected during inspections, and after careful analysis by technical experts, inspection reports can be formed, allowing users to have a comprehensive understanding of the operational status of their own systems. At the same time, the inspection report will propose specific solutions to the problems found during the inspection, not only letting users know where the problems are, but also letting them know where the risks are and how to respond.

2、 System relocation and migration services

1. System relocation service

Service Overview

Users need to relocate their existing systems to a new computer room due to changes in the company's office location. System relocation is a very complex task, and in the face of user needs, a detailed relocation plan needs to be developed. The relocation plan also needs to be deduced and optimized. Strict implementation of the relocation plan during the relocation process may affect the entire relocation work if problems occur in each link, thereby affecting the timely launch of the business system. In addition, damage to the software and hardware systems of the equipment caused by relocation can also result in the system not functioning properly after relocation. To ensure smooth relocation of user systems, Hunan Kangbai Special provides professional relocation services for users.

service content

1. In the initial stage, Hunan Kangbai Te will fully understand the server situation that users need to relocate, develop a relocation plan and abnormal condition recovery plan, check whether the new computer room environment meets the server operating conditions, and provide some key vulnerable parts to the site for emergency needs.

2. Before the implementation of the relocation, it is necessary to make a complete backup of the system and application data, and a detailed plan will be provided by Hunan Compat in the relocation plan;

3. During the relocation process, Hunan Kangbai Te will mark each server and its accessories based on its condition, disassemble and disassemble the machine, and supervise the entire transportation process;

4. Equipment transportation is the responsibility of Hunan Compaq's specialized equipment transportation team, which ensures the integrity of the equipment during relocation from multiple aspects such as equipment transportation route selection, transportation tools, packaging, etc.

5. After the relocation, the system will be checked to ensure that there are no software or hardware issues and that the application can operate normally. If there are hardware issues, Hunan Kangbai Te will replace the spare parts as soon as possible.

2. data migration service

Service Overview

The data of the application system is crucial to any user. The importance of production data is self-evident. Production data generally does not change its storage location easily, but it often meets the need for application data migration in work. The importance of production data requires a complete and reliable data migration solution. Hunan Compaq can provide users with migration services for application data.

Server, storage, and network systems, databases, middleware, and other software system migrations, such as

L If users want to migrate data from an outdated old disk array to a new disk array with better performance, they need to do data migration

When migrating an application system from one server to another, it is also necessary to ensure that the data can be migrated to the new server normally

The heterogeneous migration of application systems from one platform to another is the most complex migration requirement that requires technical assurance throughout the entire migration process

L Changes in computer rooms and system networks will also require data migration

L Other users who need data migration

service content

L Communicate with users, fully understand their intentions, and develop a reasonable data migration plan

L Submit a detailed data migration proposal to the user, and formulate a detailed migration plan and operation steps

After receiving confirmation from the user, the migration plan strictly follows the operation steps to assist the user in migrating the data from the original location to the desired location, and ensures that the user application can use the migrated data normally after the migration is completed, ensuring the integrity and availability of the data.

Main work steps

1. Evaluate users' existing data storage and distribution methods

2. Develop a system upgrade plan

3. Develop a data migration plan

4. Implement the data migration plan and constantly improve the solution with users

3、 Technical on-site duty service

1. Service Overview

Hunan Kangbaite can dispatch corresponding professional engineers to provide the most direct technical services on site according to user needs

2. Service Content

L Software and hardware system inspection

Daily maintenance and operation of software and hardware systems

Technical support during major events and special time periods

Through the on-site service of the technical team, users can quickly improve their technical capabilities without occupying their personnel. Flexible customized solutions can provide users with long-term, short-term, and designated on-site services, helping them meet various technical personnel needs.

4、 Comprehensive performance optimization service

1. Service Overview

The rapid development of information technology for many years has led to a sharp increase in the number of customer system users, and the amount of data in the system has also increased exponentially. In the context of strong dependence on information, system performance issues have become increasingly important. However, due to the involvement of multiple aspects, including networks, servers, storage, databases, middleware platforms, and finally applications, the involvement is broad and deep. Hunan Kangbaite can provide users with performance analysis and optimization services that run through all relevant technical levels.

2. Service Content

By collecting system operation data and understanding the characteristics and situation of system operation at multiple levels such as network, server, storage, operating system, database, and middleware, a baseline is set. Based on the characteristics of performance issues, work together with users to set an optimization goal. Based on the goal, analyze the problem layer by layer using a bottom-up analysis method, ultimately determining the level of the problem, and then carefully analyze the resulting layers to identify the bottlenecks of performance issues.

After identifying the performance bottleneck, design a detailed solution and confirm all solution details with the user to implement a solution to eliminate the performance bottleneck. Then, by tracking the operational status of the optimized system, it is further confirmed whether the problem has been completely resolved.

5、 Remote technical support services

1. Service Overview

For users located in remote areas with inconvenient transportation, limited surrounding technological resources, and remote access conditions, Hunan Kangbai Te can provide remote access technical support services to solve problems with the least amount of time and at the lowest cost

2. Service Content

Daily maintenance and operation of software and hardware systems

System inspection of software and hardware

System performance data collection and performance analysis, partial performance optimization work

Urgent fault analysis and troubleshooting

3. Service Tools

VPN Connection Tool

Remote control software

6、 Professional technical documentation service

1. Service Overview

Valuable professional technical documentation can provide direct help to customers in daily maintenance. This service focuses on standardized and procedural technical documentation in daily maintenance.

2. Service Content

Report on IT System Scalability Evaluation Suggestions

Definition: Provide scalability and flexibility evaluation suggestions and improvement plans for IT products or equipment.

User benefits:

1) Understand the overall overview of the system's scalability and flexibility.

2) Evaluate the expansion needs of future systems, maintain a healthy coordination between database settings and usage with future applications.

3) Ensure the reasonable allocation of user resources and save expenses.

Report on IT System Security Assessment Suggestions

Definition: Evaluate the access security of IT products or devices and provide corresponding improvement suggestions and solutions.

User benefits:

1) Understand the overall overview of system security aspects

2) Obtain relevant information on security risks and vulnerabilities in the system, and enhance the database system's ability to resist illegal intrusions

3) Gain knowledge and methods of system antivirus, and enhance system antivirus capabilities

Customized IT System Maintenance Manual

Definition: Summarize and summarize the characteristics of users' existing IT system infrastructure, develop relevant daily management methods and regular inspection modes for IT system infrastructure facilities, and provide descriptions and solutions to common problems.

User benefits:

1) Assist in establishing maintenance regulations for user information systems, ensuring reliable operation of business systems

2) Improve the daily management level and ability of user maintenance personnel

3) Enable user system administrators to have the ability to conduct regular checks to ensure the normal operation of the user system and prevent potential problems.