1. Hardware maintenance service implementation process

Hunan Kangbaite has summarized a set of standardized and effective implementation processes in years of hardware maintenance service work, providing customers with standardized and high-level maintenance services.

2. Service response level and content

Based on the level of technical issues encountered during system operation and maintenance, our company has developed different service processes. According to equipment or system failures or urgent issues, our company provides different levels of technical support. Based on experience and different types of faults, our company divides system services into three levels and initiates different service response processes according to different fault levels.

3. Professional hardware maintenance service process

Referring to ITIL's operation and maintenance management standards, Hunan Kangbaite has summarized and established an effective standardized service process to better provide professional services to customers.

4. Hardware maintenance service scope

L Host products

IBM PC servers, small computer servers

N HP/SUN PC servers and mini computer servers

N Dell PC Server

Storage products

IBM's full range of storage, tape libraries, and SAN devices

N HP/SUN full range of storage, tape libraries, and SAN devices

N EMC's full range of storage products

N HDS full range of storage products

N NETAPP full range of storage products

N Boko Switch

Network products

Cisco's full range of network products such as routers and switches

N H3C full series of network products such as routers and switches

Various types of network security equipment at home and abroad, including CISCO, H3C, JUNIPER, F5, NETSCREEN, Tianrongxin, Green Alliance, etc

5. Hardware maintenance service content

5.1 Basic content of hardware maintenance services

Daily service of hardware system

N call responsive service, critical business response 7 * 24 hours

Daily routine examinations and health checks

N On site duty services

N Device microcode upgrade and expansion services

N Equipment fault diagnosis and troubleshooting services

System software services

Operating system upgrade, software package installation, debugging, and management

Daily maintenance, backup, and recovery of the operating system

N Operating system fault diagnosis and troubleshooting

N Operating System Performance Optimization

Cluster software services

Initial installation, configuration, and removal of high availability software

N High availability software fault diagnosis and troubleshooting

N High availability software configuration changes

5.2 System Hardware Maintenance Services

Service Overview

This service provides maintenance of server hardware and operating system software, with the aim of helping users improve the availability of their application systems and ensuring their long-term stable and efficient operation.

service content

Hunan Kangbaite provides responsive services to users' IT equipment based on the timeliness requirements of their business. Its service objects include server software and hardware systems. According to the service content, the service level is divided into four levels from high to low. It can also be customized for users according to their needs. Through remote or on-site services, users can diagnose and troubleshoot their systems within an acceptable time range, maximizing the availability of user information systems and reducing the impact of faults on business operations.

According to user needs, Hunan Compat provides 5x8 and 7x24 hour hotline services, which are mainly divided into system hardware services and software maintenance services.

1. System hardware maintenance

L Regular preventive maintenance services, on-site inspection services, and check the health of system hardware

Hardware error analysis and fault diagnosis

Replace damaged parts

Equipment upgrade and expansion services

Equipment troubleshooting service

L Device Microcode Upgrade Service

Adequate spare parts warehouse to provide spare parts guarantee for users

2. Advantages of Spare Parts Service

There are three major spare parts centers in Beijing, Hunan, and Foshan, with a large number of accessories and complete models to ensure the service project needs

Regular and reliable spare parts supply channels, adjust inventory at any time according to project conditions to ensure service quality

Strict spare parts management: spare parts procurement management, spare parts testing and storage, spare parts usage and storage, and spare parts inventory control, ensuring that all spare parts provided to customers are perfect

7 * 24-hour fast logistics support to deliver required spare parts to the customer's site in the shortest possible time

3. System software maintenance

Regular interviews to check system operation status

Installation, debugging, and management of operating system software packages

Upgrading the operating system

Daily maintenance of operating system

Distribution, upgrade and installation of operating system PTF patches

Operating system backup and data recovery

Operating system fault diagnosis and troubleshooting

Analysis and optimization of operating system performance

Initial installation, configuration, and removal of high availability software

Hotline telephone service at any time to answer technical inquiries from users

3. Service process

Based on experience, several key processes for hardware maintenance services in Hunan Compat are as follows:

Initial inspection process

L Inspection process

Fault handling process

Fault escalation process

Emergency response process

5.3 System Security Optimization Services

Service Overview

The IBM, HP, and SUN server devices used by users are installed with the UNIX operating system, which has high security and reliability. The actual application effect of users depends on whether the permissions, security settings, and management of system and application resources have fully utilized the security mechanisms provided by the corresponding UNIX operating system. With the increasing use of diverse connections such as graphics, databases, and networks, it is necessary to reassess whether the security settings for system and application resources on servers are standardized and strict, and to strengthen security settings in complex environments.

service content

1. Server Security Assessment Service

Hunan Kangbaite will use professional tools and combine years of system implementation experience to conduct a comprehensive inspection of user system security, provide security assessment and recommendation reports.

2. Security Enhancement Services

Based on security assessment services, it is implemented at the level of system security settings and does not involve the implementation of application resource security.

At the level of system security settings, clean up user permissions, standardize system resource security settings, conduct security audits, and assist users in their implementation;

Provide users with security design tools to facilitate daily security monitoring and management after implementation is completed;

Provide directional evaluation of application resource security and provide reasonable suggestions for users.

3. Security Advisor Services

Based on security assessment services, with the cooperation of users, comprehensively understand the security architecture of the application system, optimize and transform the security architecture of the application system.

5.4 Performance Analysis and Optimization Services

Service Overview

This service aims to assist users in making reasonable use of system resources, identifying system and application settings, operating behaviors, and bottlenecks that affect performance, and providing improvement suggestions for users.

service content

According to users' requirements for different levels of performance optimization, this service provides two levels of services: basic performance optimization service and advanced performance consulting service.

1. Basic performance optimization service content:

Evaluate the use of system resources, mainly involving the settings of the operating system itself and the performance of system hardware resources, and provide reasonable suggestions;

Check if some performance related parameter settings of the system are correct. If not, Hunan Kangbai Te will provide recommended settings and assist users in implementing correction plans;

Use the tools provided by the operating system itself to monitor system performance, analyze whether there are performance issues with the system, and if there are any problems, further analyze the reasons for performance bottlenecks. If it is only a hardware issue with the system, Hunan Compaq can assist users in hardware upgrades or renovations;

If there are performance issues related to the application, Hunan Compat will provide services to users in the Senior Performance Service Advisor.

2. Senior Performance Advisor Service Content

Based on basic performance optimization services, add the following content;

Evaluate and recommend the efficiency of the application system, such as determining whether the application performance is reasonable in terms of architecture and deployment, and assist in implementation;

Based on user needs, predict the use of system resources and provide quantitative suggestions.

5.5 Hardware Upgrade Professional Services

Service Overview

With the continuous development of enterprise business, some users are currently using server configurations that no longer meet the requirements of business performance. Due to the need to consider upgrading some configurations, Hunan Compart will provide hardware upgrade services for users.

service content

Check the system configuration, combine the performance status of user applications, provide feasibility analysis of hardware upgrades for users, develop the best hardware upgrade plan, and develop a hardware upgrade installation plan

Assess upgrade risks and develop a recovery plan for abnormal situations

Assist users in purchasing corresponding upgraded components

Upgrade and install hardware

Track the upgrade effect after installation to ensure that the upgrade can successfully solve performance issues

5.6 Operating System Upgrade Service

Service Overview

The development of users' business sometimes requires updating application systems. To protect investment, it is necessary to install new systems under existing hardware conditions. Therefore, many times it is necessary to upgrade the operating system of existing servers accordingly. Hunan Kangbaite can provide users with comprehensive system upgrade services.

service content

1. Understand the user's existing environment, evaluate the feasibility and risks of system upgrades

2. Determine the upgrade method and write the upgrade operation plan

3. Develop an upgrade plan that will fully analyze the existing user environment and provide specific and detailed upgrade steps, comprehensively consider potential issues during the upgrade, and conduct sufficient testing to ensure the smooth completion of the upgrade work

4. Upgrading testing work is a necessary process

5. Complete system upgrade

6. System status tracking and maintenance after system upgrade

5.7 Logical Partition Implementation Services

Service Overview

Logical partitioning technology is a widely used technology on servers, and Hunan Kangbaite can provide users with professional logical partitioning planning, implementation, and maintenance services.

service content

1. Logical partition planning. For some users who want to use logical partition technology before purchasing devices, Hunan Compat can provide partition planning consulting services and provide hardware configuration suggestions for users;

2. For users who have already purchased equipment and are unable to implement logical partitioning technology, Hunan Kangbaite can implement logical partitioning for users;

3. During the implementation process, Hunan Kangbaite will provide on-site technical training to users to ensure that they can manage their partitions on their own in the future;

4. If users need it, Hunan Kangbai Te can also provide system installation, data migration and other services for users.

5.8 Storage System Maintenance Services

Service Overview

This service provides storage server hardware warranty and implementation deployment services, with the aim of helping users protect business data, improve data security and reliability, and improve storage system performance.

service content

Hunan Kangbaite provides professional maintenance services for users' related storage systems, not only ensuring the reliability of storage device hardware, but also providing planning and implementation services and performance adjustment services for users.

L Regular preventive maintenance services, on-site inspection services, and check the health of the storage system hardware

Repair and replacement services for damaged parts

Storage device upgrade and expansion services

Storage device microcode upgrade service

L Installation, planning and implementation services for RAID, optical switch, tape library and other equipment