1、 System monitoring outsourcing services

1. Service Overview

Comprehensively monitor the software and hardware systems that require operation and maintenance through the monitoring system, and manually inspect the areas that cannot be covered by the monitoring system. The Beiming Monitoring Center can provide remote monitoring services for 7 * 24 hours, and can also be combined with the IT service management service desk.

An integrated monitoring platform can provide higher monitoring efficiency, improve the response speed of operation and maintenance work, and ensure the implementation of SLA

2. Service Content

Network system monitoring

Monitoring of servers, storage hardware, and operating systems

Monitoring of platform software systems such as databases and middleware

Monitoring of application system operation status

3. Service Tools

Monitoring system built by users

Beiming System Monitoring and Management Platform - see Professional Service Tools - System Monitoring and Management Platform

2、 Service management outsourcing services

1. Service Overview

For small and medium-sized users who want to standardize their daily system maintenance and management work through service management, the cost of building a self built service management system may be too high. They can quickly achieve standardized and standardized management of services through the outsourcing services of the Beiming national 7 * 24 service management system.

2. Service Content

Customization of service support processes for event management, problem management, change management, configuration management, release management, asset management, and information security management

Customization of service delivery processes for demand management, service level management, capability management, availability management, continuity management, and financial management

Customization of auxiliary processes such as performance assessment management, training management, and intellectual property management

Customization of service entrance - service desk, access method and corresponding process implementation

Process Execution and Stage Service Management Reports in the Service Management Process

3、 Security management outsourcing services

1. Service Overview

Security issues are becoming increasingly serious for all enterprises, but many companies lack methods or personnel for security management. Hunan Compat will provide users with comprehensive security services from security management planning, implementation, to maintenance management.

2. Service Content

L Security management consulting services to assist users in formulating the entire security strategy and plan of the enterprise

Assist in the implementation and maintenance of enterprise safety

L Server security services to assist users in providing security reinforcement services for UNIX, Windows, and LINUX server systems

Network system security, security services for network devices

Database and application security services

Debugging and maintenance of security equipment and systems, strengthening vulnerability scanning management, intrusion detection management, security audit system management, and management and application of network management platforms

4、 Data Center Outsourcing Services

1. Service Overview

With the development of IT technology, the current IT applications and architectures of enterprises are becoming more and more complex, involving numerous software and hardware products. However, many enterprises cannot guarantee the normal operation and maintenance of their own IT systems in terms of manpower, technology, management, and other aspects. Based on ITIL's management philosophy and years of operation and maintenance experience, Hunan Compaq has organized a professional technical team, focusing on system infrastructure, network, server systems We provide professional operation and maintenance outsourcing services for these users from multiple aspects such as application software.

2. Service Content

Outsourcing of data center operation and maintenance to ensure the normal operation of facilities in the computer room, providing technical support and maintenance work for power, air conditioning, fire lighting and other systems related to the computer room environment.

Desktop system operation and maintenance outsourcing refers to the maintenance work carried out on the normal operation of desktop office related software and hardware systems such as desktop computers, printers, scanners, etc.

Network system operation and maintenance refers to the technical support and maintenance work provided for the normal operation of network equipment and lines such as local area networks, wide area networks, and the Internet.

N Mainframe storage system operation and maintenance refers to the technical support and maintenance work provided for the system environment and equipment based on server, minicomputer, RAID and other data core applications.

N Database and middleware outsourcing refers to providing technical support for the normal operation of data core application system infrastructure and system environment such as database and middleware design, development, testing, application training, and operation and maintenance of RAID in the full life cycle based on user business needs, and various work carried out to meet user requirements for database development and application.

N Security system operation and maintenance refers to the technical support and maintenance work provided for the normal operation of the Internet Security Systems with firewall, IDS and self defense system as the core.

3. Service process

The professional operation and maintenance outsourcing service process of Hunan Kangbaite based on ITIL is as follows:

The initial service is mainly to ensure a smooth transition of outsourced services.

The n service desk is a unified interface for outsourcing services to users, which accepts, tracks, coordinates the processing of service requirements and provides timely feedback.

N Time management, with a focus on emergency response and rapid business recovery

N Problem management, exploring the underlying causes of faults, and eliminating potential risks

Change management ensures that services can be traced upwards and establishes comprehensive and controllable change behavior

N Asset configuration management, achieving asset configuration lifecycle management and graphical management of asset relationships

N performance management: regularly analyze the daily monitoring results of equipment and links, analyze various performance index data, whether they exceed the standard, whether there are alarms, etc., provide users with performance analysis reports, and provide optimization suggestions.

Report management, which unifies the management of various related reports generated during operation and maintenance, and submits them to users as results through various technical means, in order to facilitate users' lifecycle management and decision-making of their own IT systems.